We travel the world for better quality products and want to make sure you are satisfied with all purchases of us.
All products are quality checked before leaving our warehouse and proper packaging reduces the risk of any damage. However, if you want to return or exchange your item, please read the following privacy.
Our return and exchange policy is as follows:
For Returns: All items must be returned within 7 days of receipt of the products. The buyer is responsible for shipping costs to return. We recommend that you should add tracking and insurance when sending items to us. We are not responsible for any lost during shipping.
For exchanges: All items can only exchange if they are in the original conditions. Note that we will issue the replacements only after your returns have been received.
Please choose carefully
In order that you own your favorite subject, we suggest you choose carefully when to order products. If you need more information about a product before buying, do not hesitate to contact us.
1: If you do not receive the order:
(1) If you provide an incorrect address, we are not responsible for forwarding or return the money.
(2) If the package was sent home but you did not get it because you were not in your home or other similar situation, the packet will return to China. When we received the package we will send it again but you must pay the cost of forwarding.
(3) If the package is lost in delivery or sent to another address because the Post Office or by an error of our company, we will forward the package.
(4) If the package is seized by Customs and you can not get the same, we will resend the parcel or refund the money.
2: You get the package
When you receive the package, you should check the products seriously
(1) If some products are lost in transportation, please keep sending the bill stuck in your package and take a clear picture of it, this gives us evidence to demonstrate the problem shipping. Then we will check with the logistics company and we will give you a concrete answer.
(2) If you are in a period of 1-7 days you request us an order and this is not in order or has any damage, you should take a picture of the product, this gives us evidence to demonstrate the problem of products. If this is true we will resend or money reitegraremos this product to you.
(3) If within 7 to 30 days you find that there is a problem in the product, you can send the product back to our company, you must pay the cost of forwarding. We will reship another product to you.
(4) after 30 days, if the products have any problems, we can not take any responsibility.
(5) We will not accept reasons such as this is not the same color that appears on my computer, I do not like, or I changed my choice, etc, etc.
If it is determined that any product purchased on this website to be guilty, as the wrong size, color ect, you have the right to return and claim a refund of 85% to get the package back from you.The items must be returned in their original state, without package damage and in an unused condition. Note that once your return items are received and are worn or dirty, these items will be sent back to you. Please contact us before doing this, and wait until you get our answer.
If you have any problems, you can contact directly cantact by our customer service web.